Return Policy and Contact
RETURNS + EXCHANGE FAQ
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Return Policy
Modest Molly happily accepts returns of unworn, unwashed, and unaltered items for store credit (Modest Molly E-Gift Card) within 14 days from the time your items arrive to start the return process.
All items must be in new condition and free of pet hair, makeup, perfume, or deodorant scents and stains. If the item came with tags all tags must still be attached when returned.
Any Final Sale items cannot be returned.
International Return Policy
Modest Molly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for store credit (Modest Molly E-Gift Card) within 14 days from the date your order is received.
All items must be in new condition and free of pet hair, makeup, perfume, or deodorant scents and stains. If the item came with tags all tags must still be attached when returned.
Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care within 14 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.
What do I do if my item is damaged?
-You have (3) days from the time your item has arrived to inspect for damage or defects. If the purchased product is defective, reach out to us immediately at customerservice@modestmolly.com within (3) days for a Refund. No exceptions will be made to this policy.
-We do our best to ensure all items sent out are in the best condition. It is your responsibility to inspect your received garments for any defects.
-If we still have the item in stock we will ship you a new one. For damaged items only we also offer store credit or a full refund depending on what you prefer.
-If the item needs to be returned due to damage we will pay for shipping return costs.
What if I was sent the wrong item?
-Sometimes mistakes happen and the wrong item is sent out. Please notify us immediately and we will send you a return label for the item received and ship out the correct item.
How do I make a return?
Yes, I paid for return protection:
-Log in to the re:do account center to submit a return request. You will follow the instructions by logging in with the email provided at the original checkout time or your order number.
-Select the correct order and item you wish to submit a return for and follow the instructions until you complete the process.
-Once your request is complete, you will receive an approval or denial for your return.
-Once your return has been approved we will automatically send you a return label at no extra cost.
-Once your item arrives back to us we will issue you STORE CREDIT.
No, I did not pay for the return protection:
-Log in to the re: do account center to submit a return request. You will follow the instructions by logging in with the email provided at the original checkout time or your order number.
-Select the correct order and item you wish to submit a return for and follow the instructions until you complete the process.
-Once your request is complete, you will receive an approval or denial for your return.
-You will then be prompted to purchase a return label at a discounted rate.
-We do not pay for any returns of your choice coming back to us. The customer is in charge of all return fees.
-Once the label has been purchased it will be emailed immediately to you.
-Once your returned items arrive back to us we will issue you STORE CREDIT.
How do I return if I purchased through Facebook or Instagram?
-Any purchases made from Facebook or Instagram are not eligible to purchase return protection.
-Log in to the re: do account center to submit a return request. You will follow the instructions by logging in with the email provided at the original checkout time or your order number.
-Select the correct order and item you wish to submit a return for and follow the instructions until you complete the process.
-Once your request is complete, you will receive an approval or denial for your return.
-You will then be prompted to purchase a return label at a discounted rate.
-We do not pay for any returns of your choice coming back to us. The customer is in charge of all return fees.
-Once the label has been purchased it will be emailed immediately to you.
-Once your returned items arrive back to us we will issue you STORE CREDIT.
How do I make an exchange?
-If your original item does not fit and you would like to exchange it for a different size you will need to make a return. (See above instructions)
-Once your item arrives back to us we will issue you store credit. You can then use that credit to purchase the new size or try something different.
-If you are worried that the size you need will sell out before your item arrives back to us, we recommend purchasing that new size and using your store credit on your next purchase.
How soon will I get my Store Credit?
-Once your returned item is received and inspected, you will be notified via an email if any further information is needed.
-If your return is approved, the store credit request will be processed immediately after your items are received.
-You will receive your store credit via email.
I Still Have a Question
If you have any questions regarding a return or refund, reach out to us at customerservice@modestmolly.com